Accounts

What is a Foundry Publishing website account?

To place orders, you will need to create an account on our website. Account creation is a part of the checkout process. Once you have created an account, your billing information will be saved so you won't have to fill this in each time you place an order.

What if someone in my organization has already set up an account?

Organizational accounts, such as church accounts, may have multiple users who order from our website.

If you are unsure whether someone in your organization has already created an account, you may create an account for your organization, and we will review it. While your account is being reviewed, you may still place orders.

How do I create sub accounts?

For organizational accounts, we give you the option of creating sub accounts for various users within your organization. This allows multiple users to place orders on your account, without having to share a single username and password.

One user within your organization is designated as the Account Administrator. This user can create accounts for other users and can grant ordering access to those users as appropriate. Administrator-level access is granted by default to the first user in your organization to create an account. If you have questions about the administrator on your account, please contact us at customercare@thefoundrypublishing.com or by calling 1-800-877-0700 (or 1-816-931-1900, if outside the United States or Canada).

Once your account is set up as an organization, here is how to create sub accounts:

  1. Sign in.
  2. Choose "Manage Sub Accounts" from the list of options. 
  3. Click "Add a New Sub Account."
  4. Fill out the form with your staff member's information, and click "Create Account."
  5. If you are the Account Administrator, another box will appear next to that sub account that says "Place Orders." If you would like to give the new sub account privileges to charge orders to your organization's account, check the "Place Orders" box. If not, leave it empty. Another box will appear that says "Manage." If that box is checked, that sub account can create additional sub accounts and manage them.  If you do not wish for this sub account to have that level of access to your organization's account, leave it empty.
  6. Finish by clicking "Submit."

Ordering

How do I place an order?

Website
You may place an order by selecting the items you wish to purchase on the website. After selecting all of your items, click on the shopping cart icon. Select your method of shipment and your method of payment.

Email
You can email us at orders@thefoundrypublishing.com. Please provide complete billing and shipping address, stock numbers, preferred shipping method, and payment method.  (Note:  we do not recommend sending credit card information via email because it is not a secure method of communication.)

Phone
In the United States & Canada:  1-800-877-0700
Outside the United States & Canada: 816-931-1900
Monday - Wednesday, 7:30 a.m. to 4:30 p.m., Central Time
Thursday - Friday, 9:00 a.m. to 4:30 p.m., Central Time

Fax
In the United States & Canada: 1-800-849-9827
Outside the United States & Canada: 1-816-531-0923

How is sales tax amount determined?

In accordance with applicable law, The Foundry Publishing currently collects sales tax in the following states: MO, MI, and KS. For your convenience, an estimated sales tax amount is displayed when orders are placed. The exact sales tax will be calculated and charged at the time your order is shipped. Canada GST (Goods and Services Tax) is added to orders shipped to Canada.

How do I submit my tax exemption information?

If tax has been charged on any portion of your order and you need to take advantage of your tax-exempt status, please submit a copy of your resale certificate, exemption certificate, or other acceptable proof of your exemption status for the state where the items will be shipped.

First, place your order through our website. After you've placed your order, please submit the necessary information to Accounts Receivable at:

Fax: 1-800-849-9827 or 1-816-531-0923

Email: AccountsReceivable@thefoundrypublishing.com

Please include the following:

• Your order number
• Email address
• Proof of exempt status
• Name of organization
• Name of person submitting the order
• Mark your fax "Attn: Accounts Receivable"

Will my online orders initially show tax?

Though your organization is tax exempt, your online order will initially show tax if:

- we do not have a current tax-exempt certificate on file. When we receive and approve your proof of exemption, we can apply a tax credit to your order.

- you are establishing a web account for the first time and the new account has not yet been validated. If you have a tax-exempt account established, the web account validation will recalculate sales tax based on your current exemption.

If I place an order on my personal account and the church makes payment, will the order be tax exempt?

No. Your order must be charged to a tax-exempt organizational account in order to receive exemption. An order placed on a personal account and paid by a tax-exempt organization will not be exempt from tax.

Where do I find the card security code, and why must I enter it?

For your protection, we request the card security code with each credit card transaction. This allows us to verify that the person who is using the card is the cardholder.

For American Express, the number is located on the front of the card.

For Visa, Mastercard, and Discover, the code is located on the back of the card.

How can I get answers to billing questions about my account?

Email: billing@thefoundrypublishing.com

Phone:1-800-877-0700, Toll-Free in the United States & Canada
Phone: 1-816-931-1900, International

Fax: 1-800-849-9827, Toll-Free in the United States & Canada
Fax: 1-816-531-0923, International

Shipping

When will my order ship?

Most orders for available products are shipped within 1-2 business days, Monday-Friday. Special orders and items on backorder are shipped as soon as they are available. 

Please note that expedited and overnight orders receive priority attention. However, that does not always mean they will arrive the next day. Please allow one day for order processing before shipping. Delivery days for expedited and overnight orders are Monday-Friday and exclude holidays.

Canadian and International orders: With customs and extended shipping time, expedited methods of shipment do arrive more quickly than ground shipments but are not guaranteed to arrive overnight.

How much will shipping cost?

The shipping cost for your order is based on the weight of the items you ordered (plus packing material), the shipping method, and the destination zip code. We maintain rate information obtained directly from UPS, the U.S. Postal Service, and FedEx.

If you order an item that is currently out of stock, the postage will be re-calculated to reflect only those items that will be shipped to you at this time.

If a rate is not available for your preferred shipping method or if your order is being shipped to an address outside the United States, the actual shipping costs will be assessed at the time your order has been filled and shipped.

What domestic shipping options do you offer?

We offer the following shipping methods in the United States:

U.S. Postal Service (USPS)

- Media Mail - Most orders are delivered within 2-9 business days. Only certain types of products can be shipped using this method. Eligible items include most books, music, and computer-readable media. Media Mail shipments cannot contain advertising or non-media products. The maximum weight for a Media Mail shipment is 70 lbs. This method offers no tracking. Delivery days are Monday-Saturday.

- Priority Mail - Most orders are delivered in 3-5 business days. This method offers no tracking. Delivery days are Monday-Saturday. Please note: Selecting an expedited shipping method does not necessarily accelerate the processing time required for your order.

United Parcel Service (UPS)

- Ground – Orders are delivered in 1-5 business days, depending on your location. Delivery days are Monday-Friday. A tracking number is provided.

- 2nd Day - Delivery guaranteed within two business days after the shipping date by 7:00 p.m. (excluding holiday seasons). A tracking number is provided. Delivery days are Monday-Friday. Please note: Selecting an expedited shipping method does not necessarily accelerate the processing time required for your order.

- Next Day - Delivery guaranteed on the next business day after the shipping date by 12:00 p.m. (excluding holiday seasons). A tracking number is provided. Delivery days are Monday-Friday. Please note: Selecting an expedited shipping method does not necessarily accelerate the processing time required for your order.

Federal Express (FedEx)

- Ground - Normal delivery in 1-5 business days, depending on your location. Delivery days are Monday-Friday. A tracking number is provided.

- 2nd Day - Delivery guaranteed within two business days after the shipping date by 7:00 p.m. (excluding holiday seasons). A tracking number is provided. Please note: Selecting an expedited shipping method does not necessarily accelerate the processing time required for your order.

- Next Day - Delivery guaranteed next business day by 12:00 p.m. from the shipping date of the order (excluding holiday seasons). A tracking number is provided. Please note: Selecting an expedited shipping method does not necessarily accelerate the processing time required for your order.

If you have a method by which you would like your order to be shipped other than the methods listed, please enter that selection in the box marked "Shipping Comments" at the end of the checkout process. We will pass on the exact cost of the postage for the method of shipment you select.


Why is Media Mail not always listed as an option for shipping?

Orders shipped via Media Mail must meet certain eligibility requirements set by the U.S. Postal Service. Media Mail can be used to mail books, sound recordings, recorded video tapes, printed music, and recorded computer-readable media (such as CDs, DVDs, and diskettes). Media Mail shipments cannot contain advertising or non-media products. The maximum weight for a Media Mail shipment is 70 lbs.

What Canadian shipping options do you offer?

Note: The Canadian Postal Service charges a $5 handling fee if they are required to collect GST (taxes) on the package you are receiving. All other methods of shipping usually require brokerage fees to be paid before you receive your package (please note these brokerage fees can be very expensive). All orders entering Canada are subject to customs inspection, which may delay your shipment.

We offer the following shipping methods to Canada:

U.S. Postal Service (USPS)

- Surface Mail – This method is most cost-effective and the one we recommend. This method does not offer tracking. Most orders are delivered within 6 weeks to 3 months. Delivery days are Monday-Saturday.

- Airmail - Slightly more expensive. This method offers no tracking. Most orders are delivered within 7-15 days. Delivery days are Monday-Saturday. Please note: Selecting an expedited shipping method does not necessarily accelerate the processing time required for your order.

United Parcel Service (UPS)

- No service times are guaranteed. All shipments have tracking numbers. Brokerage fees are not included in their Standard Service.

- Canada Standard - Most orders are delivered in 4-5 days, Monday-Friday only, excluding holiday seasons. Brokerage fees will be applied by UPS as the package is delivered (these fees can be very expensive). Please note: Selecting an expedited shipping method does not necessarily accelerate the processing time required for your order.

- Expedited Service - Fairly expensive. Most orders are delivered in 2-3 days, Monday-Friday only, excluding holiday seasons. Brokerage fees are included in the shipping costs. Please note: Selecting an expedited shipping method does not necessarily accelerate the processing time required for your order.

- Express Service - Very expensive. Most orders are delivered in 1-2 days, Monday-Friday only, excluding holiday seasons. Brokerage fees are included in the shipping costs. Please note: Selecting an expedited shipping method does not necessarily accelerate the processing time required for your order.

Federal Express (FedEx)

- International Priority - Very expensive. Most orders are delivered in 2-3 days, Monday-Friday only, excluding holiday seasons. Brokerage fees are included in the shipping costs. Please note: Selecting an expedited shipping method does not necessarily accelerate the processing time required for your order.

If you have a method by which you would like your order to be shipped other than the methods listed, please enter that selection in the box marked "Shipping Comments" at the end of the checkout process. We will pass on the exact cost of the postage for the method of shipment you select.

What international shipping methods do you offer?

We offer the following international shipping methods:

U.S. Postal Service (USPS)

- Surface Mail - This method is most cost-effective and the one we recommend. This method does not offer tracking. Most orders are delivered within 6 weeks to 3 months.

- Airmail - Slightly more expensive. This method offers no tracking. Most orders are delivered within 7-15 days. Please note: Selecting an expedited shipping method does not necessarily accelerate the processing time required for your order.

United Parcel Service (UPS)

- Expedited Service - Fairly expensive. Most orders are delivered in 2-3 days, Monday-Friday only, excluding holiday seasons. Brokerage fees are included in the shipping costs. Please note: Selecting an expedited shipping method does not necessarily accelerate the processing time required for your order.

- Express Service - Very expensive. Most orders are delivered in 1-2 days, Monday-Friday only, excluding holiday seasons. Brokerage fees are included in the shipping costs. Please note: Selecting an expedited shipping method does not necessarily accelerate the processing time required for your order.

Federal Express (FedEx)

- International Priority – Very expensive. Most orders are delivered in 2-3 days, Monday-Friday only, excluding holiday seasons. Brokerage fees are included in the shipping costs. Please note: Selecting an expedited shipping method does not necessarily accelerate the processing time required for your order.

If you have a method by which you would like your order to be shipped other than the methods listed, please enter that selection in the box marked "Shipping Comments" at the end of the checkout process. We will pass on the exact cost of the postage for the method of shipment you select.

How do I check the status of my order?

Click on the Account link in the banner. You may have to sign in. Then click on View History in the Orders section. The order information displayed here is updated several times a day. You may refer back here at any time to monitor your order as it moves through the fulfillment process.

How can I find the tracking number on my order?

Go to Order History and click on the order number. If the order has been shipped, the ship method and tracking numbers will show on the right. UPS and FedEx tracking numbers link directly to the respective tracking websites.

What if I have additional questions about order tracking?

If you have additional questions about the status of your orders, you may contact us via:

Email: customercare@thefoundrypublishing.com

Phone: 1-800-877-0700, Toll-Free in the United States & Canada
Phone: 1-816-931-1900, International

Fax: 1-800-849-9827, Toll-Free in the United States & Canada
Fax: 1-816-531-0923, International

Whichever method you choose, please provide the order confirmation number you received and the complete name and address to which you are having the product shipped.

What is a Purchase Order Number?

Some customers like to track an order through their own accounting processes by assigning each order a unique identifying number. This number is known as a Purchase Order Number or a PO Number and is given at the time the order is placed. This Purchase Order Number is then displayed on the order's packing list, as well as invoices and statements.

If your organization would like to require that all orders placed on your account include a Purchase Order Number, make sure the "Require a Purchase Order Number for all orders" setting on your account is set to "Yes."

To check your account's current setting, or to make changes to this setting: Begin by signing in to your account. From the Welcome page, select Modify your Billing/Contact Information. This setting is located near the bottom of this screen.

For additional information, please contact Customer Care (customercare@thefoundrypublishing.com or 1-800-877-0700 / 1-816-931-1900).

Submissions

How can I contact The Foundry Publishing about submitting my writing?

Send original poems or anecdotes to:
Standard Editor
c/o The Foundry Publishing
PO Box 419527
Kansas City, MO 64141

Send all other submissions to:
Attn: Product Development
The Foundry Publishing Company
PO Box 419527
Kansas City, MO 64141

The Foundry Publishing